Returns
A full refund is available up to 30 days after you received the item, providing the following criteria are met:
- You provide proof of purchase (order number or email confirming purchase), the garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.
To return an item, you should contact us via info@tiptoptrade.co.za
Our Support team will provide you with shipping information and additional details where necessary. Returned products will require us receiving confirmation at an offsite location before the refund can be processed.
Goods purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.
Exchanges
We do not offer exchanges.
Warranty replacements
Shipping charges
We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.
If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.
Damaged or defective items
All damaged packages must be reported to us within 1 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
Contact information
If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via info@tiptoptrade.co.za
Contact Details:
Address: 119 3rd avenue, Percelia Estate, JHB 2192
Tel: 0115686659
Email: info@tiptoptrade.co.za